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Financial protection for your trip

The Association of Independent Tour Operators

The Cultural Travel Company (a division of Martin Randall Travel Ltd) is a member of AITO, an association of mainly independent and owner-managed specialist travel companies. Admission to AITO is selective; members must adhere to a code of practice prescribing high standards of customer care and professionalism. To contact AITO visit their website www.aito.com or telephone +44 (0)20 8744 9280.

Our membership number is 5085.

 

ABTA

The Cultural Travel Company (a division of Martin Randall Travel Ltd) is also a Member of the Association of British Travel Agents. ABTA and its members assist holidaymakers when things do not go according to plan, and its Code of Conduct specifies that we must offer you a high standard of service. For more information, including the The Code of Conduct and the arbitration scheme if you have a complaint, please visit www.abta.com

Our membership number is Y6050.

 

ATOL

Most of the flight-inclusive holidays on this website are financially protected by the ATOL (Air Transport Operators’ Licence) scheme. When you make your first payment you will be supplied with an ATOL Certificate. Please check it to know what is covered in your booking. For more information about financial protection and the ATOL Certificate go to www.caa.co.uk/ATOLCertificate. In the unlikely event of our insolvency, the Civil Aviation Authority (CAA) will ensure that you are not stranded abroad and will arrange to refund any money you have paid us for an advance booking. See our booking conditions for further details. Financial protection for holidays that do not include a flight is provided by a bond held with ABTA.

Our membership number is 3622.