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Terms & Conditions

1. Before booking 

Please check www.gov.uk/foreign-travel-advice to make sure you are happy with the advice for the places you are visiting.

2. Visit our website or call us

Book online or call us on +44 (0)20 3370 1988. It is important that you read the Terms & Conditions below at this stage. Full payment is required if you are booking within ten weeks of departure.

3. Our confirmation

Upon receipt of the signed booking form and deposit we shall send you your Booking Confirmation. After this your deposit is non-returnable and non-transferable except in the special circumstances mentioned in the Terms & Conditions. Further details about the trip will be sent with your Final Documents about three weeks before departure.

Our promise to you

We will meet all our legal and regulatory responsibilities. We aim to provide accurate information about our holidays – if there are changes, we will tell you promptly. If something does go wrong, we will try to put it right – our overriding aim is to ensure that every client is satisfied with our services. All we ask of you is that you read the information we send to you.

Terms of contract

When we receive your booking form and initial payment, a contract is made between you and The Cultural Travel Company (a division of Martin Randall Travel Ltd).

Your trip price

When you make your booking you must pay a deposit of 10% of the trip cost per person. The balance must be paid at least 10 weeks before your departure date. The price of your travel arrangements is fully guaranteed and will not be subject to any surcharges. Note that bookings paid for by credit card will have 2% added to cover processing charges. This is non-refundable in any circumstance.

Eligibility and health

We reserve the right to refuse to accept a booking without necessarily giving a reason. You need to be in good health and have a level of fitness which would not spoil other participants’ enjoyment of the trip by slowing them down. To this end we ask you to consider our fitness notes (in About Us). By signing the booking form or completing an online booking, you are stating that you have met these requirements. If during the trip it transpires you are not able to cope adequately, you may be asked to opt out of certain visits, or be invited to leave the trip altogether. This would be at your own expense.

Vaccinations

For most of Western Europe, additional vaccination beyond what is required for life in Britain is not necessary. Please refer to www.fitfortravel.nhs.uk and to your doctor or practice nurse for the most up-to-date information specific to your destination.

Insurance

It is a condition of booking that you have adequate travel insurance, and we recommend you have this in place from the time you make your booking. Cover for medical treatment, repatriation, loss of property and cancellation charges must be included (including cover in the unlikely event of The Cultural Travel Company having to cancel the trip). Experience tells us that free travel insurance offered by some credit card companies is not reliable in the event of a claim.

Passports and visas

British citizens must have valid passports for all trips outside the United Kingdom. For most countries the passport needs to be valid for six months beyond the date of the trip. If visas are required we will advise UK citizens about obtaining them. Nationals of other countries should ascertain whether visas are required in their case, and obtain them if they are.

Amendments

There is an amendment fee for changes to the basic package, such as booking additional hotel nights. This is £25 per booking.

If you cancel

If you have to cancel your place on a trip, you need to advise us in writing. Notice of cancellation will only be effective the day it is received by us. There will be a charge which varies according to the period of notice you give. Up to 57 days before the trip the deposit only is forfeited. Thereafter a percentage of the total cost of the trip will be due:

Between 56 and 29 days: 40%
Between 28 and 15 days: 60%
Within 14 days: 100%

If you cancel your booking in a double or twin room but are travelling with a companion who chooses to continue to participate on the trip, the companion will be liable to pay the single supplement.

If we cancel the trip

If the UK Foreign and Commonwealth Office advises against travel to places visited on a trip for security reasons, we would cancel the trip or adjust the itinerary to avoid the risky area. In the event of cancellation before the trip commenced we would give you a full refund. We would also treat sympathetically a wish to withdraw from a trip to a troubled region even if the FCO does not advise against travel there. We may also cancel if civil unrest, natural disaster or other circumstances amounting to force majeure affect the region to which the trip was due to go.

Seatbelts

Our trips subscribe to the health and safety legislation of the destination. In some parts of the world the law concerning seatbelts differs to the UK.

The limits of our liabilities

As principal, we accept responsibility for all ingredients of a trip, except those in which the principle of force majeure prevails. Our obligations and responsibilities are also limited where international conventions apply in respect of air, sea or rail carriers, including the Warsaw Convention and its various updates.

If we make changes

Circumstances might arise which prevent us from operating a trip exactly as advertised. We would try to devise a satisfactory alternative, but if the change represents a significant loss to the trip we would offer compensation. If you decide to cancel because the alternative we offer is not acceptable we would give a full refund.

Financial protection

We are a member of ABTA – The Travel Association (membership number Y6050). We provide full financial protection for our package holidays by way of a bond held by ABTA. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can also be found on their website:www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

English Law

These conditions form part of your contract with The Cultural Travel Company (a division of Martin Randall Travel Ltd) and are governed by English law. All proceedings shall be within the exclusive jurisdiction of the courts of England and Wales.